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Customer Service Training

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Start Your Journey In Customer Service

Choosing a career in the path of customer service is not for the faint of heart. In fact, you have very specialized skills to be proficient in this important role in the insurance agency.

Contrary to public perceptions about our industry, insurance can be fun and interesting!  As a customer service representative, you will help people protect their most valuable assets each and every day.

In today's busy insurance agency, customer service representatives (CSRs) need a unique combination of technical skills combined with interpersonal skills and it doesn't happen by chance. Time and planning are critical to become a successful CSR.

VIAA is will help you find your path to success through all stages of your customer service career. Too often, we focus only on meeting the state continuing education requirements and put aside the true skills training needed to be your best at your job.  Well, at VIAA, we've got both!

So let the journey begin!

Download the CSR Career Path

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Use the Quick Guide

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